Terms and Conditions of Sale

Last Updated: June 20th, 2025

1.0 Introduction

Please read these Terms and Conditions (“Terms”) carefully. By engaging with Little Admin Co (“Us”, “We”) and using our services (“Services”), you (“You”, “the Client”) confirm that you accept these Terms as the basis of our agreement and agree to be bound by them.

These Terms may be updated from time to time. Registered clients will be notified of any significant changes.

2.0 Terms of Work

Once you have agreed to the price we have provided and the work requirements and deadlines have been confirmed by both parties, we will complete the work to the agreed specification within the agreed timescale.

We will keep in touch with you to clarify any questions and share suggestions where appropriate. All work will be checked by us before it is returned.

The final responsibility for proofreading all work lies with you, the client. However, if you find any genuine errors, we will correct them free of charge if returned to us within 48 hours of delivery.

Any further changes or specification updates requested by you after the final work has been submitted will be charged at our normal hourly or package rates.

3.0 Production of Work

All text documents will be created using Microsoft Word unless otherwise agreed. Any edits will use the ‘Track Changes’ feature so you can review and accept or reject edits as you wish.

Comments may also be added if we believe clarification or suggestions would be helpful.

Microsoft Excel will be used for any spreadsheets unless you request an alternative.

4.0 Confidentiality

We operate under strict confidentiality. We will not share or disclose any information about you or your business at any time, before, during or after any work is undertaken.

Occasionally, Little Admin Co may ask permission to share anonymised examples of work as part of our portfolio or to demonstrate the quality of our work to other potential clients. We will always ask for your written consent before doing so, and we will never include any confidential information. If you do not agree, your work will never be used in this way.

We are also happy to sign a Non-Disclosure Agreement (NDA) if you require one.

5.0 Payment Terms

  • Flexible Hourly Support is billed at £28 per hour in 30-minute increments, with no long-term commitment.

  • Priority Pre-Booked Hours are paid for in advance at a discounted rate. Hours are valid for 3 months and tracked in 30-minute increments.

  • Bespoke Monthly Retainers are agreed individually to suit your needs. Additional hours beyond your agreed retainer are billed at your agreed hourly rate in 30-minute increments.

  • Specialist Intensive Services require a 50% deposit for new clients to secure a booking. Balances are due on completion. These are fixed-fee services, not subject to hourly increments.

  • Emergency Rescue Line is available exclusively for active clients with an existing package or pre-booked hours. This service is billed at £45/hour with a minimum 1-hour charge per request. A £75 minimum call-out fee applies and will be deducted from your next invoice. Out-of-hours requests must be agreed in advance.

Invoices for hourly support and retainers are issued weekly (or monthly for retainers) and are due within 7 days unless agreed otherwise in writing.

Plans can be cancelled at any time with no additional cancellation fees. However, all payments made are fully earned and non-refundable. If you cancel part-way through a plan or package, no refund will be issued for any unused time or services.

5.1 Late Payment

Payments not received within 7 days of the invoice date will incur a fixed £10 late payment fee plus interest of 8.5% of the outstanding balance.

If an invoice remains unpaid for more than 14 days, all ongoing work will be paused until the overdue amount is settled in full.

5.2 Monthly Packages and Plans

You may terminate your agreement with Little Admin Co at any time by notifying us in writing by email. After termination, all personal data and project files we hold for you will be securely deleted. If you choose to work with us again in future, you may need to provide this information again.

If you breach these Terms, we reserve the right to terminate your working agreement with immediate effect. No refunds will be issued for any prepaid or part-used plans if the contract is terminated by you or us.

6.0 Indemnity

You agree to indemnify and hold harmless Little Admin Co, its owner(s), employees, partners and agents, from any claims, actions or demands, including reasonable legal and accounting fees, arising from your use of our Services or any breach by you of these Terms.

7.0 Company Information

Little Admin Co is a trading name of Aleksandra Tyniow, a sole trader registered with HMRC and with the Information Commissioner’s Office (ICO) for data protection purposes.

8.0 Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of England. The courts of England shall have exclusive jurisdiction to resolve any disputes arising out of or relating to these Terms.